by Heather Baker | Oct 5, 2026 | Heather's Articles
Back in the day, I took a two-year bilingual secretarial course in English and French. It was a joy studying business, office practice, typing and Pitman shorthand, all in English and French. Pitman shorthand is an art form; a beautiful, artistic system that enables...
by urbanhaze | Sep 30, 2026 | Heather's Articles
Some people sadly have negative perceptions of the Assistant profession and, unfortunately, Assistants can reinforce those negative perceptions with their language and behaviour. Here are some examples of how Assistants can reinforce positive perceptions of their role...
by urbanhaze | Sep 2, 2026 | Heather's Articles
AI is having a huge impact on the role of the Assistant. However, it is vital to remember that it is a tool, and a tool which can make an Assistant’s life much easier… but it will not replace Assistants. It is ARTIFICAL intelligence and a large part of an exceptional...
by Heather Baker | Oct 13, 2023 | Heather's Articles
PAs, EAs and administrators are the backbone of an organisation; they enable their company’s success ….. And yet, so often, managers receive training and the support staff don’t… How you can benefit from your training : new knowledge and skills that will be...
by Heather Baker | Feb 24, 2022 | Heather's Articles
My Mum’s life She was born in October 1927 and was brought up in Dewsbury, West Yorkshire. She later worked there and in Leeds. She married my Dad in 1950 and worked with him in special schools in Yorkshire and Shropshire. In 1960 they moved to Cheadle, Greater...
by Heather Baker | Feb 19, 2022 | Heather's Articles
The PA/EA ‘job description’ “Does that role still exist?” I was asked when I explained what I do. “I thought nobody needed PAs anymore…”. After I’d metaphorically picked myself up from the floor, I said “yes, very much so”. Technological innovations and changes in...
