Heather Baker had more than 20 years’ experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000.

Her corporate career took her to France for five years – working for the Commercial Director of cognac producer, Hine; her next move was to world-class pharmaceutical manufacturer ICI – now AstraZeneca; latterly Heather was PA to the MD of Granada Media operating between the company’s offices in London and Manchester during a period of great change in broadcasting.

She now travels the world working with large and small companies enabling their PAs, EAs and Assistants to perform more effectively.

Heather actively champions better recognition for Assistants and the value of the role they perform; she is also an advocate for inclusive workforce practices.

Heather is a Fellow of the Institute of Administrative Management and a business partner of the World Administrators Alliance.

Heather’s EA, PA and Administrative Programmes are endorsed by the Institute of Administrative Management and are CPD certified.