• "The trainer is truly an exceptional educator. She is a role model - the ultimate pragmatist. She was such a pleasure to be in company of. She exudes grace and sincerity - qualities all PAs need in abundance"

    ADIA, United Arab Emirates

  • "I met Heather when I attended a workshop she ran on Assertiveness. She made the subject really accessible and had tailored everything to the role of the PA. I wouldn't hesitate to recommend her as an expert PA trainer."

    UK PA of the Year 2010

  • "Her warm and practical style shine through in her writing and speaking engagements. There is no doubt that the world's Assistants benefit from her passion for what she does. Long may it continue!"

    CEO, Executive Secretary Magazine

  • "Interesting training. It really provides us an insight to how we can communicate more effectively with our bosses"

    Asia Capital Reinsurance Group, Singapore

  • "Thank you to Heather for a fantastic training course. The Exceptional PA course gives you all the skills you need to help you maintain a great working partnership with your Management team."


  • "Brilliant session... informative and enjoyable... I feel sure everyone will be more confident in the future when asked to take minutes"

    BAE Systems

  • "Excellent workshop... met all of its objectives. The course was well planned and presented in a clear, logical and interesting way"

    Leeds Beckett University, UK

  • "Heather is very knowledgeable and professional... due to her warm and approachable nature, she encourages and gets the best out of people"

    HR Advisor at The Archdiocese of Liverpool

  • "It will always be wonderful experience for me to have participated in the Executive PA Master Class. Heather is an amazing trainer and I really learned a lot from her."

    International technology company

  • "Thank you for your time sharing your knowledge & expertise on how to become a high level PA. I cannot thank you enough for how much I learnt from that 2 days of training. I was telling my boss how much I enjoyed it and how great you are."

    Multinational IT company

  • "She put me at ease straightaway. Heather has a background in the television industry and so she understood my needs. By the end of the session I felt empowered and the skills she taught me played a major part in my recent promotion."

    Directors UK

  • "Heather is a true professional in every sense of the word. Heather planned and delivered a 1 day course, "The Exceptional PA", for a small group of Scottish PA members. Delegate feedback has been outstanding all round."

    Scottish PA Network

  • "Fruitful and memorable... the 2 days' Master Class training was the best ever that we have attended"

    International Engineering Organisation

  • "I've now attended at least 4 of Heather's training sessions and I can't recommend her highly enough! She is professional, knowledgeable, very friendly and a thoroughly excellent trainer."

    PA, Durham University

  • "I found the session incredibly helpful, it was just the right confidence and motivational boost that I was in need of!"

    Directors UK


Heather Baker

We specialise in skills and personal development for PAs and administrators.

Our clients include banks and financial institutions, Premier League football clubs, universities, architects, the energy sector and media companies around the world. Wanting to become a PA who is a truly emotionally intelligent leader? Instil confidence? Ensure your organisation’s success? Discover our interactive, personalised approach

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Heather Baker had more than 20 years’ experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000.
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Training & Consultancy
Training & Consultancy
Heather enables PAs and administrators to excel and contribute to the success of their organisations.
Training can be presented worldwide on a one to one basis, in small groups or larger groups for workshops.
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Heather's books are based on some of the courses she facilitates around the world - minute taking, speedwriting and business writing.
Her speedwriting system, BakerWrite, is also available to learn online.
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Publications and downloads

Best selling author and creator of the BakerWrite speed writing system

Heather is the best-selling author of three business communications books which are available in hard copy or as electronic versions.

There are also UK and US English versions of the books.

She also presents the BakerWrite speedwriting online training package.

Just some of the great Amazon reviews :

"This whole series of books should be compulsory reading for anyone who has to write anything. It sets the process out so easily, it's a very useful book to have."

"I was desperate for something easier than Pitman 2000 - I never thought speedwriting could be so easy - I use it every day and have recommended it to many of my colleagues. If you don't like shorthand - check this out. You won't regret it."

"Having just completed reading this book I was very impressed with the comprehensive approach, yet very easy to understand guideline for successful minute taking. Ms Baker is clearly well qualified to provide a good outline for the minute taker to succeed in her/his role. It is not about writing out 'dictated' notes but it is much, much more. It is being proactive with the chairperson in the preparation for the meeting to be minuted. It is about being equipped with the language of the company, being equipped with regards to setting up templates and electronic filing systems. In other words using tools at the minute taker's disposal to the best advantage. This is going to be VERY useful! Well done Ms Baker!"


Update March 2020 : you can now read Heather's latest book "The Exceptional PA : move from good to great"