Heather is the best-selling author of three business communications books which are available in hard copy or as electronic versions.
There are also UK and US English versions of the books.
She also presents the BakerWrite speedwriting online training package.
Just some of the great Amazon reviews :
"This whole series of books should be compulsory reading for anyone who has to write anything. It sets the process out so easily, it's a very useful book to have."
"I was desperate for something easier than Pitman 2000 - I never thought speedwriting could be so easy - I use it every day and have recommended it to many of my colleagues. If you don't like shorthand - check this out. You won't regret it."
"Having just completed reading this book I was very impressed with the comprehensive approach, yet very easy to understand guideline for successful minute taking. Ms Baker is clearly well qualified to provide a good outline for the minute taker to succeed in her/his role. It is not about writing out 'dictated' notes but it is much, much more. It is being proactive with the chairperson in the preparation for the meeting to be minuted. It is about being equipped with the language of the company, being equipped with regards to setting up templates and electronic filing systems. In other words using tools at the minute taker's disposal to the best advantage. This is going to be VERY useful! Well done Ms Baker!"
Update March 2020 : you can now read Heather's latest book "The Exceptional PA : move from good to great"