The book is available in paperback and for your Kindle.
The Exceptional PA
Suitable for all skill levels
Times have changed enormously since the ‘tea and typing’ days of the assistant. PAs and EAs are now strategic business partners and emotionally intelligent leaders who work with their managers to achieve their objectives for the success of the organisation.
This book assumes you already have the basic IT and organisational skills that create a good assistant and will take you to the next level to become an exceptional PA. It covers:
- How we communicate
- Develop your confidence
- Gain respect by being assertive
- Develop excellence and relationships through NLP techniques
- Manage staff successfully
- Be a great leader
- Network successfully
- Ensure positive perceptions
- Develop your emotional intelligence
- Set goals
‘The course was enlightening and informative’.
‘I was able to practise some of the methods within an hour. Very insightful. Practical hints and tips to enhance and improve the perception of the role of PA and build rapport with colleagues. Heather is an inspiration!’
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