• Skyscrapers

"Fruitful and memorable... the 2 days' Master Class training was the best ever that we have attended"


International Engineering Organisation

"I met Heather when I attended a workshop she ran on Assertiveness. She made the subject really accessible and had tailored everything to the role of the PA. I wouldn't hesitate to recommend her as an expert PA trainer."

Laura Richardson Ahmed

UK PA of the Year 2010

"I found the session incredibly helpful, it was just the right confidence and motivational boost that I was in need of!"

PA to chief executive

Directors UK

"Interesting training. It really provides us an insight to how we can communicate more effectively with our bosses"

Charine Tan, Executive Assistant To COO

Asia Capital Reinsurance Group, Singapore

"The trainer is truly an exceptional educator. She is a role model - the ultimate pragmatist. She was such a pleasure to be in company of. She exudes grace and sincerity - qualities all PAs need in abundance"

Personal Assistant

ADIA, United Arab Emirates

"Brilliant session... informative and enjoyable... I feel sure everyone will be more confident in the future when asked to take minutes"

Ann Errington, NW Regional Co-ordinator IPA

BAE Systems

"Excellent workshop... met all of its objectives. The course was well planned and presented in a clear, logical and interesting way"

Committee servicing and minute taking

Leeds Metropolitan University, UK

"Heather is very knowledgeable and professional... due to her warm and approachable nature, she encourages and gets the best out of people"

Avis Lundberg

HR Advisor at The Archdiocese of Liverpool

"It will always be wonderful experience for me to have participated in the Executive PA Master Class. Heather is an amazing trainer and I really learned a lot from her."

PA to General Manager

International technology company

"Thank you for your time sharing your knowledge & expertise on how to become a high level PA. I cannot thank you enough for how much I learnt from that 2 days of training. I was telling my boss how much I enjoyed it and how great you are."

PA to Regional Director

Multinational IT company

"She put me at ease straightaway. Heather has a background in the television industry and so she understood my needs. By the end of the session I felt empowered and the skills she taught me played a major part in my recent promotion."

Events Manager

Directors UK

"I learnt a lot and will be able to put it into practice straightaway"

Speedwriting for the National Audit Office


"Thank you to Heather for a fantastic training course. The Exceptional PA course gives you all the skills you need to help you maintain a great working partnership with your Management team."

PA, Edinburgh Marriott Hotel



Heather Baker

We specialise in skills and personal development for PAs and administrators.

Our clients include banks and financial institutions, Premier League football clubs, universities, architects, the energy sector and media companies around the world. Wanting to become a PA who is a truly emotionally intelligent leader? Instil confidence? Ensure your organisation’s success? Discover our interactive, personalised approach

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Publications and downloads

Best selling author and creator of the BakerWrite speed writing system

Heather is the best-selling author of three business communications books which are available in hard copy or as electronic versions.

There are also UK and US English versions of the books.

She also presents the BakerWrite speedwriting online training package.

Just some of the great Amazon reviews :

"This whole series of books should be compulsory reading for anyone who has to write anything. It sets the process out so easily, it's a very useful book to have."

"I was desperate for something easier than Pitman 2000 - I never thought speedwriting could be so easy - I use it every day and have recommended it to many of my colleagues. If you don't like shorthand - check this out. You won't regret it."

"Having just completed reading this book I was very impressed with the comprehensive approach, yet very easy to understand guideline for successful minute taking. Ms Baker is clearly well qualified to provide a good outline for the minute taker to succeed in her/his role. It is not about writing out 'dictated' notes but it is much, much more. It is being proactive with the chairperson in the preparation for the meeting to be minuted. It is about being equipped with the language of the company, being equipped with regards to setting up templates and electronic filing systems. In other words using tools at the minute taker's disposal to the best advantage. This is going to be VERY useful! Well done Ms Baker!"