• Secretaries' workshop

Secretaries' workshop

Starting work for the first time in an administrative role can be overwhelming. There seem to be so many issues to be aware of, so many tasks to carry out - and all the while maintaining a happy face!


In this 2 day course, Baker Thompson Associates can ensure administrators are aware of the skills they need and have an action plan to assist their continuing development.

Basic skills are covered, such as:

  • writing emails
  • telephone techniques
  • organising travel and meetings
  • maintaining diaries


  • ensuring a professional image
  • managing your manager
  • confidence and assertiveness skills.

An ideal course for the new administrator!

Here’s what some recent ‘newbies’ to the world of administration had to say after attending:

"I am really pleased with this development, and I want you to know that the skills I learnt in your workshop had a large part to play in giving me the confidence and motivation to take on a better job."


"I don’t think my interview would have gone so well if I hadn’t been able to mention using some of the techniques you taught us in the workshop. Although I haven’t started the new job yet, I just wanted to say thank you and let you know how good your workshop was."