A lovely email today : "Thank you so much for the Exceptional PA development day. I really enjoyed attending, I found real value in the content and it has given me plenty to think about and change. I’ve had a couple of the ladies email me to tell me they’ll be having a chat with their Leaders very soon, I’ve already had one with one of my Leaders and I’ve put more structure and planning around my day.
Thanks once again."
I wanted to take the time to drop you a quick message to say thank you for the course last week.
"I thoroughly enjoyed the whole day, and feel it will greatly benefit me, not only in minute taking, but also in my general attitude towards my role and the importance of what I, and other admin staff, do. You really are excellent at what you do; this is the first course I’ve walked away from feeling that I will be able to actually use what I learnt. The whole day was extremely interesting and useful.
I hope to be able to enrol on another of your courses at some point, as I know I would benefit greatly!
"Thank you for your email, and for the great training yesterday.
We were very grateful for the opportunity to take part in your course yesterday – I can see why most of the sessions are fully booked!
I can honestly say it’s the best training course I’ve ever been on. You made a subject which could have been very boring interesting and engaging.
Both Janine and I have taken a lot away from the day that we will be able to apply in our roles."
"Thank you to Heather Baker of Baker Thompson Associates and the Scottish PA Networkfor a fantastic training course yesterday. The Exceptional PA course gives you all the skills you need to help you maintain a great working partnership with your Management team."
Sarah White, PA, Edinburgh Marriott Hotel
Administrator at the University of Manchester
"The general feedback is that the admin now have a more positive attitude to their colleagues and work. They think before they handle a situation, trying to always turn a negative into a positive."
Management of an UK nationwide recruitment company
"It was an amazing training and I learned so much from you. it was very nice meeting you and I hope I take more classes with you in the future."
RONZA SAIF, Executive Office & Admin Manager at The Diplomat Radisson Blu Hotel, Residence & Spa, Bahrain
"It was a very fruitful and memorable event. The 2 days Master Class training was the best ever that we have attended.
The experience and knowledge that we gained is so powerful that positive results came instantly when we got back to work.
Thanks to Mrs. Heather Baker for the expertise and sharing important tips based on real life experience. Building relationships through e-mail is one important lesson we could not forget."
Hope all is well. Just a quick message to say thank you for the minutes course a few months ago. I minuted successfully for the Executive Group meetings for 2 months.
PRIVATE BANK, LONDON
"Since winning UK PA of the Year in 2010 I have had the pleasure of meeting many PA trainers from across the globe. I met Heather in February 2014 when I attended a workshop she ran on Assertiveness. I thought she made the subject really accessible, and had really tailored everything to the role of the PA. Heather has a very welcoming, friendly style, and her breadth of experience really shone through - she answered every question with really useful and helpful advice. I wouldn't hesitate to recommend Heather as an expert PA trainer and I hope to attend another one of Heather's courses soon!"
LAURA RICHARDSON AHMED, UK PA of the Year 2010
"I found the session incredibly helpful, it was just the right confidence and motivational boost that I was in need of!
I felt really comfortable that it was a small group, which enabled me to talk in a relaxed manner and it didn’t feel like a ‘formal’ training thing. What I said was really listened to and the issues/ questions I raised were addressed until I felt satisfied. The emphasis on keeping it on personal experience was very helpful in helping me think about and address the issues or problems I had. I definitely found your use of drawing on personal experiences and stories interesting and helpful to listen to. Your sense of humour injected that extra little bit more interest into those stories!
All in all it proved to be a very useful, motivational and confidence-boosting experience. "
"Heather was very helpful. She listened carefully to my individual concerns and provided the correct advice and training to overcome them. All my questions were answered, in fact, having anticipated a lot of them, she was very well prepared.
Heather is extremely personable. I always felt comfortable with her and found her methods and comments encouraging. She is extremely professional, a good role model."
"I just wanted to let you know that Graeme finally got to deliver his Board presentation this week and it was a triumph! He was confident, well-organised, responsive, and he got his message across strongly in a very entertaining way.
It was a truly transformative performance, and I wanted to thank you again for helping him to realise his potential on this. I’m not sure exactly how you did it, but whatever it was is magic!"
Your training technique, coupled with your personal work experience and natural inspiration, gave the speedwriting course great value, personally to me.
Now that I have the tools, I just need to practise! practise! practise! thnk u v mc
My best wishes
I just wanted to thank you again for the brilliant session you ran yesterday. It was very informative and enjoyable and everyone I spoke with said how much they enjoyed it. I feel sure everyone will feel more confident in the future when asked to take minutes.
"Thank you so much for your interesting training. It really provides us an insight to how we can communicate more effectively with our bosses."
"This was a genuine workshop that taught skills and you came away knowing more than when you went in. Heather was keen to assess our expertise and worked with the group accordingly. Good to see someone presenting without constant reference to notes."
"One of the best facilitators ever - quite clearly Heather had an extensive knowledge of the skills needed and she wanted to share best practice. She was keen to hear of other experiences, mixed the group up well and interacted with everyone. Everyone had a part to play and felt confident enough to ask and contribute whatever their level of expertise. Heather was very approachable."
"This was an excellent workshop which clearly met all of its objectives. The course was well planned and the subject matter presented in a clear, logical and interesting way."
"Heather had very good subject knowledge and is a very good trainer. She used a number of different teaching methods and was excellent at putting the group at ease; everyone joined in."
"The course gave me a boost of confidence that shows I am capable of drafting letters… Heather was extremely helpful and friendly. She knows what a PA does and requires - it was great to have a trainer who knows what we want ……. A thoroughly delightful time!"
"This was the best course I have ever attended."
"I learnt a lot and will be able to put it into practice straightaway."
"It was really pleasant to discover you were also giving the seminar, which I enjoyed in all senses. Listening to your perfect pronunciation and how you managed to show us the tips for better writing and communication skills was one of the best parts of the session... It was great meeting you, Heather. Warmest regards x PS: and thanks for your presentation!"
See more recommendations at Heather's LinkedIn page
Lovely message received yesterday via LinkedIn :
"Good morning Heather,
Thank you so much for being an integral part of the learning experience at the 21st Century EA masterclass in Dubai. Your work is amazing and I salute you.
I am back in my country and already executing my action plan.
Once again thank you.
How lovely to hear from Melanie Clay, Executive Assistant to the Head at Trent College. She says "your speedwriting has been a godsend for me".
Email received this morning "I just wish to reiterate how valuable I found the workshop with you and very much hope that there will be an opportunity to learn more."
Comments from a PA coaching session this week:
"Heather was excellent; I learnt so much more from this training than any other course I have attended. I could easily have listened/interacted for another couple of hours."
Lovely email messages received earlier this year:
First from a Dutch lady who attended my PA Masterclass a few months ago : "All is going very well. I am still using most of the tips and tricks you gave us during the course. Thanks a lot!"
Second from a British PA who attended my Image session last week : "Just wanted to say a quick thank you for the session last Friday on ‘Image’, I really enjoyed it and thought you were such a good trainer. I cannot believe that you used to be a PA and then started up your own business and now travel all over the world handing out gems of advice for women in similar roles. Oh, how we all need it!
Thanks so much for your empowering words of wisdom, long may it continue."
"Thank you so much for your time yesterday, Heather.
Both you and the course lived up to high expectation."
See more lovely comments at the Social media testimonials page
And finally, some comments over the years that have made me wonder what these poor people have experienced:
"Heather was an amazing trainer; not scary at all"
"I thought minute taking would be really boring, but it was fun."
"Heather asked us for our thoughts."
"I don't usually like handouts but these were brill. Also, I usually fall asleep on courses but this was interesting and so I didn't."