The Exceptional PA

Move from good to great

Times have changed enormously since the "tea and typing" days of the assistant. PAs and EAs are now strategic business partners and emotionally intelligent leaders who work with their managers to achieve their objectives for the success of the organisation.

This book assumes you already have the basic IT and organisational skills that create a good assistant and will take you to the next level to become an exceptional PA. It covers:

How we communicate
Develop your confidence
Gain respect by being assertive
Develop excellence and relationships through NLP techniques
Manage staff successfully
Be a great leader
Network successfully
Ensure positive perceptions
Develop your emotional intelligence
Set goals

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