This book assumes you already have the basic IT and organisational skills that create a good assistant and will take you to the next level to become an exceptional PA. It covers:
- How we communicate
- Develop your confidence
- Gain respect by being assertive
- Develop excellence and relationships through NLP techniques
- Manage staff successfully
- Be a great leader
- Network successfully
- Ensure positive perceptions
- Develop your emotional intelligence
- Set goals
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