- effective staff
- proactive employees
- excellent customer service and satisfaction and thus increased repeat business
- creates a good reputation and new clients
- skills can be transferred to others in the organisation
- reduced negative stress
- exceptional systems
- confident staff
- motivated staff through appreciation
- increased commitment from employees
- less time wastage
- a competitive advantage
- safer environment
- reduced costs
- high staff retention
- exceptional internal and external communications
- outstanding quality and productivity
"What if we train you and you leave?"
"What if you don't train me and I stay?"
