Not having been able to get decent PA training in the 1990s (courses were often facilitated by guys from HR who’d never actually done the job), I was absolutely sure that there was a need for specialised training for PAs by people who’d got the T-shirt!
First of all, let’s analyse communications. We pick up messages from each other in three ways; from body language, tone of voice and the words we use. We pick up most from people’s body language… and, yet, so often we don’t even consider this when hoping to communicate effectively.
Recent economic challenges have forced organisations to restructure, downsize or reassess their priorities. This can be stressful and unsettling. However, with the right attitude, knowledge and determination, a proactive PA can grasp these opportunities and turn them into successes.
There can be so many opportunities for error in writing. The speed of email encourages us to click on send without proofreading what we have written. Tight deadlines mean we don’t always take enough care over our reports.
Chatting to a company director recently, he pointed out that many of his colleagues have no idea how to delegate to their PAs or other executives.
When I first had my own assistant, I was rather at a loss initially as I had never been advised of the best ways to delegate.
That’s accepted and can be part of the attraction to the role. Too much stress, though, can be extremely bad for your productivity, effectiveness – and, of course, your health.
Here are some tips to help you maintain some calm ……..