Reason 1 - people are in a hurry
Didn’t your Mother ever tell you – more haste less speed?
Mine did – but that doesn’t always stop you does it?
You know what it’s like when you are busy? There is always too much to do. And taking time out to plan what might happen and what you might do about recruiting someone if it does, is not high on your priority list.
So what happens?
One day you come into work and your best salesperson / your PA / your sole IT person in the business resigns. You spend all morning trying to persuade them to stay – perhaps chucking more money at them, promising promotion, etc. Sometimes that works, but invariably only short term.
Mostly it doesn’t.
So – you are in a mess. You rush it. You recruit the first person that comes along (probably through a recommendation or someone you know) that looks like they can do the job.
And then you breathe a huge sigh of relief because you have solved your hiring problem. Haven’t you?
In a small percentage of cases you might fall lucky and by accident have recruited the perfect person.
But in the real world, what generally happens is that three weeks or three months later, you realise that the person you hired is not up to the job, or they don’t fit into the culture, or they don’t have the skills you actually needed.
If only you had stopped for a minute to breathe in the mad rush of solving the hiring problem.
Has that ever happened to you? It is ALWAYS a mistake to rush recruitment.
Reason 2 - cashflow
Needing to hire someone always comes at the most inconvenient time - doesn’t it?
If only you had the cash to use a top quality agency, or to put together a big advertising campaign in the papers / trade press to get to the right candidate pool and give yourself the best chance to find that perfect gem for you.
Unfortunately, the taxman wants his money / the VAT is due / you JUST spent your spare cash on offices, marketing, a new car…..
So, you go for the cheaper option. Word of mouth. That’s good right? People who know you wouldn’t recommend someone to you if they weren’t right for your business, would you?
Now, don’t get me wrong: word of mouth can produce some of the best people you will ever hire.
It CAN, I said………but not always.
If you use word of mouth solely because it is the cheap option – guess what often happens? Yep – you get what you paid for. The cheap option. Cheap is not often best, is it?
So – why doesn’t it work. Well the people recommending someone to you is not in your head. They may not even work in your business. They do not know exactly what you need. They may even have ulterior motives. There are all sorts of ulterior motives. At best – the person they are recommending is a friend and they want to help them. At worst, they are trying to get rid of a mill around their next by putting it around yours.
Beware the freebie!
Reason 3 - the biggest success killer - you have had no recruitment / HR and / or management training.
It isn’t surprising, and you are far from alone if this applies to you.
Some people who run their own business may have had some management training. Many won’t have. And the vast majority will never have had any recruitment process or HR training. Part of the reason for that is there IS no recruitment training – there are a few interview training courses, but of course that is only ONE of the 5 steps of a recruitment process.
In a small company the managers won’t have had that training themselves and therefore can’t pass it on.
In a bigger company, often there is a HR department, and therefore there is seen to be no need to train managers in these skills. Big mistake.
Very few people running their own business or running departments for someone else, have the skills needed to avoid the pitfalls of the minefield that is recruitment.
Given one or all of the 3 big reasons most recruitment processes don’t work, it is hardly surprising that so many people get recruitment so wrong.
Don’t worry though; there are things you can do to minimise your risk.
Drop me an email (firstname.lastname@example.org) and I will send you a link to The Top 10 Mistakes Other Hiring Managers Make and How to Avoid Them.
Many PAs, EAs and Office Managers have to hire administrators to work with them. It's not an easy job to get right.
Carole will, in 3 parts, tell us how not to get it wrong.
Carole Fossey of beResources