About

Heather Baker had more than 20 years’ experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000.

Her corporate career took her to France for five years – working for the Commercial Director of cognac producer, Hine; her next move was to world-class pharmaceutical manufacturer ICI – now AstraZeneca; latterly Heather was PA to the MD of Granada Media operating between the company’s offices in London and Manchester during a period of great change in broadcasting.

She now travels the world working with large and small companies enabling their PAs, receptionists and front-line administrative staff to perform more effectively.

Heather's EA, PA and Administrative Programmes are endorsed by the Institute of Administrative Management and are CPD certified.

Introducing Heather Baker: Heather Baker, our founder, is also an Institute of IT Trainers' Certified Training Practitioner, holds a Manchester University Certificate of Education and a Paris Chamber of Commerce bilingual secretarial diploma.; Click here for more

Our Approach: Heather and her team believe passionately in life-long learning and that any company’s image is reinforced by its employees.; Click here for more