• Heather Baker


Heather Baker had more than 20 years’ experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000.

Her corporate career took her to France for five years – working for the Commercial Director of cognac producer, Hine; her next move was to world-class pharmaceutical manufacturer ICI – now AstraZeneca; latterly Heather was PA to the MD of Granada Media operating between the company’s offices in London and Manchester during a period of great change in broadcasting.

She now travels the world working with large and small companies enabling their PAs, receptionists and front-line administrative staff to perform more effectively.


Heather's EA, PA and Administrative Programmes are endorsed by the Institute of Administrative Management and are CPD certified.


Introducing Heather Baker
Heather Baker, our founder, is also an Institute of IT Trainers' Certified Training Practitioner, holds a Manchester University Certificate of Education and a Paris Chamber of Commerce bilingual secretarial diploma.
Click here for more
Our Approach
Heather and her team believe passionately in life-long learning and that any company’s image is reinforced by its employees.
Click here for more