• telephonist

Telephone techniques

The telephone is an important source of communication for a company and its clients and can be the first contact in so many cases.

It is therefore vital that employees answer the 'phone, deal with queries and present themselves in a totally professional manner.

Baker Thompson Associates can ensure receptionists, switchboard operators, secretaries and PAs all understand the importance of the telephone call and know how to give the excellent impression the management would like.