• reception

Reception skills

A welcoming, helpful and knowledgeable receptionist enhances a company's reputation.

Baker Thompson Associates can ensure receptionists and frontline staff are aware of their importance to the company and help them to develop the necessary skills to undertake their role professionally:

Topics could include:

  • telephone techniques
  • modern technology
  • assertiveness
  • welcoming visitors
  • emergencies
  • health & safety
  • image and presentation
  • NLP skills