Heather's articles

Look how far we have come!
Not having been able to get decent PA training in the 1990s (courses were often facilitated by guys from HR who’d never actually done the job), I was absolutely sure that there was a need for specialised training for PAs by people who’d got the T-shirt!
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What is a PA?
“Does that role still exist?” I was asked when I explained what I do. “I thought nobody needed PAs anymore…”. After I’d metaphorically picked myself up from the floor, I said “yes, very much so”.
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The Art of Communication
First of all, let’s analyse communications. We pick up messages from each other in three ways; from body language, tone of voice and the words we use. We pick up most from people’s body language… and, yet, so often we don’t even consider this when hoping to communicate effectively.
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Minute taking : what PAs really want to know
As an inexperienced secretary, I hated taking notes and writing minutes – I’d rather have thrown myself downstairs! However, as I progressed to more senior roles, I eventually got the hang of it
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The world's your oyster
We’ve all done it – dreamed of a top job, an exotic holiday or a catwalk figure – yet, how often do these things come to fruition?
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Benefit from change
Recent economic challenges have forced organisations to restructure, downsize or reassess their priorities. This can be stressful and unsettling. However, with the right attitude, knowledge and determination, a proactive PA can grasp these opportunities and turn them into successes.
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Tips for taking notes
Find note taking beyond you? Read on ...
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Common mistakes
There can be so many opportunities for error in writing. The speed of email encourages us to click on send without proofreading what we have written. Tight deadlines mean we don’t always take enough care over our reports.
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You and your manager working as a team
They have the same objectives and carry out different tasks to achieve those objectives. Communication is vital; it would be impossible to work together successfully without excellent communication.
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Working efficiently by delegating
Chatting to a company director recently, he pointed out that many of his colleagues have no idea how to delegate to their PAs or other executives. When I first had my own assistant, I was rather at a loss initially as I had never been advised of the best ways to delegate.
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Top 5 Tips for chairing meetings
Not only do minute takers need training, so do those chairing the meetings. Here are some initial tips to help :
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How do managers and an organisation benefit from PAs' training
What's in it for an organisation which encourages PA training?
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Top 5 actions for Managers and PAs
The Manager and the PA have the same objectives.
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Tips for PAs for reducing stress
That’s accepted and can be part of the attraction to the role. Too much stress, though, can be extremely bad for your productivity, effectiveness – and, of course, your health. Here are some tips to help you maintain some calm ……..
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Arrange your manager's travel
Always ensure you’ve allowed enough time in the diary for your manager to get to the meeting location.
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Different ways to hold meetings
Maybe it's boredom ... why not do things differently?
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I have made mistakes
However, I have never made them on purpose, to hurt anyone or to cause problems.
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