Starting work for the first time in an administative role can be overwhelming. There seem to be so many issues to be aware of, so many tasks to carry out - and all while maintaining a happy face!

 In this 2 day course, Baker Thompson Associates Limited can ensure administrators are aware of the skills they need and have an action plan to assist their continuing development.

Basic skills are covered, such as: writing emails telephone techniques organising travel and meetings maintaining diaries plus ensuring a professional image managing your manager confidence and assertiveness skills.

An ideal course for the new administrator!

Dear Heather,
I took your Secretaries’ Workshop at the University of Manchester in April this year and I wanted to get in touch and let you know how much I enjoyed the course and what a great effect it had on the way I viewed my job and future career planning.

After the course I took myself and my role much more seriously and had more determination to improve than I ever had before. I use your ideas on visualisation, organisation and motivation every day – next to my computer I have a note saying ‘provide solutions not problems’ because I found it such a useful tip! I was more assertive and confident, and much more keen to volunteer for jobs and challenges because I felt I could do it. Additionally, meeting the other course delegates and having a chance to swap ideas and support each other was very helpful. Whenever I come across any of the other women through our jobs we always update each other on our progress!

A few months after the workshop one of my colleagues left unexpectedly, and I was asked to cover her workload. It was gratifying to know that my manager had enough faith in me to give me this task. I then applied for the role permanently, and after my interview last week I was accepted! So I am no longer a receptionist, but a conference administrator, which gives me more responsibility (and more money) and much more experience.

I am really pleased with this development, and I want you to know that the skills I learnt in your workshop had a large part to play in giving me the confidence and motivation to take on a better job. I hope all the other people who take your course have as much success with it as I have.

Thank you again for running such a great course.

Hi Heather

I was on your Secretaries' Workshop just before Christmas and just thought I would up date you, as some of the methods you taught have really paid off for me.

So much so I went for an interview in January and, although I didn’t get the job, the Head was so impressed with me at interview that she invited me to meet with her to give me some career advice and guidance. This has resulted in a new and better job and also a great mentor in an influential position.

I don’t think my interview would have gone so well if I hadn’t been able to mention using some of the techniques you taught us in the workshop. Although I haven’t started the new job yet, I just wanted to say thank you and let you know how good your workshop was.